Frequently Asked Questions
Everything you need to know about COGTHEBIGSMOKE collections and services.
What is the design philosophy of COGTHEBIGSMOKE?
Our collections focus on 'Less is More,' offering versatile, high-quality jersey wear designed to fit seamlessly into a modern, global lifestyle with a focus on comfort and sophisticated silhouettes.
How long does international shipping take?
We offer worldwide shipping. Typically, international orders are processed within 2-3 business days and delivered within 7-10 business days depending on your location and customs processing.
What is your return policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How should I care for my COGTHEBIGSMOKE garments?
To maintain the unique texture and shape of our jersey fabrics, we recommend following the specific care label on each garment. Generally, a gentle cold wash and laying flat to dry is advised.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Are your products available in physical stores?
While our official website offers the full collection, COGTHEBIGSMOKE is also available at selected high-end boutiques and department stores globally. Please contact our support team for a list of authorized stockists.