Returns & Exchanges
At COGTHEBIGSMOKE, we strive for your complete satisfaction with our versatile, high-quality garments. If your purchase is not quite right, you may return eligible items in their original condition within 14 days of delivery.
Request Authorization
Log into your account or visit our returns portal to submit a request and receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack the unworn items with all original tags attached and include the printed return authorization form inside the box.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.
Receive Your Refund
Once our quality control team inspects and approves the return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing